Artancy only provide platform to the artists to connect them with the potential art collectors and does not provide any guarantee of the listed artworks/products or the artists/vendors.
You can contact directly with the relevant artist through his profile at Artancy before making any decision. If you buy an Artwork from an artist at Artancy then you maybe contacted by that artist at your provided contact details for further process of payment and shipment.
The packaging, shipment rates, delivery time, tracking or the artwork itself is the responsibility of the artist/vendor himself only and Artancy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the relevant artist/vendor.
If you have any more questions, you can ask at firstname.lastname@example.org